SHIKHAR

Grievance Redressal

Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.

Grievance Officer Details

Name: Shikhar Chourey
Designation: Grievance Officer
Email: ggrievance@shikhar.store
Phone: +91 86027 42956
Address: Office No. 204, 764/2, Anand Tower, Anand Bazaar, Old Palasiya, Indore, Madhya Pradesh - 452018

How to File a Grievance

You may file a grievance by sending an email to ggrievance@shikhar.store with the following details:

Your name and contact information
Order number (if applicable)
Detailed description of your grievance
Supporting documents or images (if any)

Response Timeline

We acknowledge all grievances within 48 hours of receipt. The Grievance Officer shall address and resolve the complaint within 30 days of receipt as per the IT Rules, 2021.

Escalation

If you are not satisfied with the resolution provided, you may escalate the matter to the relevant consumer forum or regulatory authority.

General Customer Support

For general queries (non-grievance), please contact:
Email: care@shikhar.store
Phone: +91 86027 42956