Privacy Policy

Last Updated: April 2025

This Privacy Policy describes how SHIKHAR FABRICS ("Shikhar", "we", "us", "our") collects, uses, stores, and protects your personal information when you use our website shikhar.store and related services. This policy is in compliance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect the following information when you interact with our website:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Transaction Information: Order details, payment method (UPI/COD), order history
• Technical Information: IP address, browser type, device information, cookies

We do NOT store any card data, UPI PINs, or bank account details. All UPI payments are processed securely through our payment gateway partner (MMADPay).

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates, and delivery notifications via email
• To provide customer support and respond to your queries
• To improve our website, products, and services
• To comply with applicable laws and regulations

3. Data Storage and Security

Your data is stored securely on servers with appropriate security measures including encryption, access controls, and regular security audits. We retain your data only as long as necessary to fulfil the purposes described in this policy or as required by law.

4. Data Sharing

We do not sell your personal information to third parties. We may share your information only with:

• Payment processors (MMADPay) for processing transactions
• Shipping/logistics partners for order delivery
• Government authorities when required by law

5. Your Rights (Under DPDP Act, 2023)

You have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Withdraw consent at any time
• Nominate a person to exercise your rights

6. Cookies

We use cookies for analytics (Google Analytics) and to improve your browsing experience. You can disable cookies in your browser settings.

7. Consent

By using our website and placing orders, you consent to the collection, use, and processing of your personal information as described in this policy.

8. Contact Us

For any privacy-related concerns, please contact:

SHIKHAR FABRICS
Email: care@shikhar.store
Phone: +91 86027 42956
Grievance Officer: Shikhar Chourey (ggrievance@shikhar.store)

Address: Office No. 204, 764/2, Anand Tower, Anand Bazaar, Old Palasiya, Indore, Madhya Pradesh - 452018